Converge IoT (CIOT) passes through to the customer, to the maximum extent permitted by law, the limited warranties of the equipment manufacturer, and offers customers the ability to purchase manufacturer extended warranties and support services. In the case of secondary market product(s), CIOT extends a 90 day limited warranty.  All sales are final. CIOT will process manufacturer and configuration warranty returns only.

To initiate a warranty return, you may request a Return Merchandise Authorization (RMA) by calling 1 (800) 295-6567 x3, emailing support@convergeiot.com or completing this form. If the CIOT procedures are not followed you may incur delays to your warranty request.

Important rules and exceptions:

• The following OEMs do not accept buyers remorse returns for refund, and will only support RMA for defective hardware or software within their respective OEM Warranty period.  Converge IoT mirrors our OEM Suppliers return policy.  For the following OEM Brands there will not be any ‘buyer’s remorse returns.” Cradlepoint, Peplink, InHand Cellular, Teltonika, Peplink, Global Telecom, Inseego, Digi, Netgeear, Sierra Wireless, Franklin Wireless Reolink, Zebra, Scalefusion, Samsung Knox, Inseego Connect, Pintrac, JeXtream, Intune, Maas360, jamf, Mobileiron
• You MUST request an RMA before returning an order. We are NOT obligated to process warranty returns WITHOUT a RMA number.
• CIOT will email you detailed instructions for returning your product for warranty claims. It is very important that you follow the instructions provided and ship your return to the address listed in the RMA email.
• The original product(s) must be returned in otherwise new condition with ALL original materials (original packaging, manuals and accessories). Secondary market product(s) must be returned in the condition it was received.  All returned items will be inspected upon receipt at our warehouse, and if the product(s) is scratched, dirty, missing packaging/parts or in otherwise used condition your total refund will be decreased or denied.
• You must include your RMA number on the side(s) of the box you are shipping your items back to us in. Do not write on the manufacturers packaging, only the OUTER shipping carton!
• RMAs are valid for 10 days. If you do not return your items within 10 days of receiving the RMA instructions from CIOT, please contact us for a new RMA number.
• CIOT will warranty initial configurations for 30 days from customer receipt of devices. Beyond the 30 day warranty period, a secondary configuration fee may be charged.
• The customer is responsible for ensuring cellular signal is sufficient based on coverage and placement requirements prior to hardware purchase, unless alternate terms are agreed upon. RMAs will not be issued for reception-based issues.
• Return shipping costs are the responsibility of the customer.
• In the unlikely event that an item is missing from your order or the order is in any way damaged/ incomplete, you must report the issue to us within 7 days. CIOT is NOT obligated to replace missing/damaged items if they are not reported within 7 days.
• It is the customer’s responsibility to inspect packages for shipping damage. Customers must file damage claims directly with the shipping company in accordance with their process.
• Shipping charges are NOT refundable. Additionally, if you received free or flat-rate shipping at the time of your order and later return the order, the actual cost of shipping paid by CIOT will be deducted from your store credit/refund amount.
• In the event that your package has to be redirected by FedEx/UPS after it has shipped due to customer error or request (e.g. you entered an incorrect address when placing the order OR you simply decide you want it delivered to an alternate location once it’s already in transit), you will automatically be charged a $13 redirect fee.
• All equipment falls under our warranty-only return policy, which begins on the day your order ships.
• SIM cards are not returnable.
• Special order items are not returnable.
• Router upgrade fees, site survey and installation fees, extended warranties, and manufacturer service plans are non-refundable.
• For warranty requests, the original product(s) must be returned. All warranty return items will be inspected upon receipt at our warehouse, and if the product damage is not covered by the manufacturer’s warranty, the warranty claim may be denied.
• Any refused shipments will not be refunded, and will be charged the cost of return shipping.

Converge IoT
12410 NW 39^th St. 
Coral Springs, FL 33065
800-295-6567

helpdesk@convergeiot.com

This Installation Warranty (“Warranty”) is made between Converge IoT (“Installer”) and any purchaser of professional installation services from Installer (“Client”)

Scope of Warranty: Installer warrants that the installation work performed by them, as described in the SOW, invoice, or Quote (“Installation”), will be free from defects in materials and workmanship for a period of 90 Days from the date of completion of the Installation.

Warranty Claims: If a defect covered by this Warranty is discovered during the Warranty period, Client shall notify Installer in writing within an appropriate time of discovering the defect. Installer shall have the right to inspect and assess the alleged defect and determine the appropriate remedy, at their sole discretion. Installer’s determination on whether the defect is covered under this Warranty and the appropriate remedy shall be final and binding.

Remedies: If Installer determines that a defect is covered by this Warranty, Installer shall, at their option, either repair or replace the defective work or materials, or refund the pro-rata portion of the original installation cost that corresponds to the remaining Warranty period. Any repair or replacement work shall be performed by Installer or their authorized representative, at no additional cost to Client, within a reasonable time frame.

Exclusions: This Warranty does not cover defects, damages, or failures caused by:

a) Misuse, abuse, neglect, or improper maintenance of the Installation by Client or any third party.

b) Modifications or alterations made to the Installation by anyone other than Installer or their authorized representative.

c) Normal wear and tear, including but not limited to fading, discoloration, or minor cosmetic imperfections.

d) Acts of God, including but not limited to natural disasters.