Case Study: MDM for Retail Sector

About the client:
The client is a leading merchandising company servicing over 70,000 retail locations in the USA. They support retail partners with merchandising services including stocking and restocking shelves,  counting inventory, and building product displays. The client had a large force of temporary workers that would be utilizing the solution.

The client utilizes contract associates that travel to big-box retail locations throughout the U.S. Client requested a low-cost handset that utilized MDM to secure the device while allowing access to a list of approved websites and apps that their associates use in the field. The client had limited staff to provision, deploy, ship devices to end users, support them in the field and handle returns as employees left the company.



Samsung J3 handsets, Samsung Knox Manage/Scalefusion, military-grade cases utilizing complete end-to-end lifecycle management and help desk provided by First Call Wireless.


Solution Highlights:
Client required a low-cost device that could be purchased continuously in bulk. First Call Wireless recommended Samsung J3 handsets. After testing multiple MDMs, it was decided Samsung Knox worked best with Samsung devices and the applications associates used in the field. Client also needed to deploy devices to associates in the field and required post-deployment support. Each device is individually drop shipped by First Call Wireless to the end user. Client has a designated email and support number for end users and First Call Wireless also manages reverse logistics of damaged devices and former employees.


Results Highlights:
Since October 2019, over 6000+ handsets/scanners/tablets have been successfully deployed. Client was very happy to never have to see, touch or support a device.


At a Glance:

• Need Low Cost Device
• Durability
• Help Building Profile
• Small Operations Team
• Help with Deployment


• 6000+ Handsets/Tablets/Scanners Deployed
• 500+ Tablets Deployed
• First Call Wireless Provides Complete End-to-End Lifecycle Management & Help Desk
• Client Never Touches a Device


FW2000e GlamourFW2000e Glamour
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Inseego FW2000e

MSRP: $1,439.00


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